AI and Data Protection

Secure Artificial Intelligence for your
organization

Privacy Policy

Our dedicated data protection team ensures that your data is protected through strict access controls and regular audits.

Data Security

We rely on the highest security standards: encrypted, pseudonymized data processing on EU servers according to ISO 27001 as well as external cyber security audits, confirmed by the "greenhats approved" seal.

Ethics

We harmoniously integrate AI and human oversight to uphold ethical standards and the traceability of decisions.

Law Firm Dr. jur. Thomas Schwenke

nele.ai enables the data-compliant
use of generative AI.

Dr. Thomas Schwenke
Expert and Legal Advisor in Data Protection Law
Secure Artificial Intelligence for companies: Legal expert Dr. Thomas Schwenk on data protection with the nele.ai AI solution.
Dr. Thomas Schwenke
Expert and Legal Advisor in Data Protection Law

Data Protection & Data Security

We regularly review the terms of our suppliers to ensure the secure use of all AI models in nele.ai.

Data Segregation

Personal data of the client is processed in a logically separated manner and protected against unauthorized access or merging with other data.

Vulnerability Scans

Systematic vulnerability scans are conducted regularly to detect and remediate potential security gaps at an early stage. This includes verification according to OWASP guidelines as well as CVE checks.

Access Control

Only authorized personnel can access data processing systems and procedures. This is ensured through the application of strong password policies, two-factor authentication, and monitoring of access activities.

Data encryption

Sensitive data is encrypted and transmitted using AES-256 and protected via TLS 1.3.

Logging

All operations are monitored and recorded in detailed audit logs, allowing them to be analyzed and reviewed at any time.

Pseudonymization

Upon request, nele.ai replaces sensitive personal data before transmission, where technically possible, and reinserts it after the message is received.

No training data for LLMs

All available AI models contractually guarantee that your data will not be used to train future models. Even with local, dedicated models, no training is performed using your data. Our Information Security Management System (ISMS) is certified according to ISO 27001 by TÜV Rheinland.

Customizable retention periods

You decide how long your chats and documents remain stored on our German servers. You can set the deletion time at any time by deleting the data.

Resilience against data hallucinations

Our knowledge bases are based on RAG, which prevents hallucinations by the selected AI model. If the AI does not have information, it will indicate this. If information is available, it will cite its source.

Ethics

We believe that humans should maintain control and transparency over their work.

Traceability

Where technically feasible, we make it clear to the user on what basis an answer is generated, for example in our knowledge bases. Furthermore, we do not truncate chat history without informing the user.

Mandatory disclosure

In accordance with Article 50, we are committed to informing every person interacting with our AI system in a timely and clear manner about the use of AI, its functions, potential human oversight, and those responsible for decision-making.

Permissions

Our permission system ensures that employees cannot be evaluated. Furthermore, it allows you to configure access rights to necessary information, adhering to the principle of least privilege.

Self-determination

We support all major AI models. You can decide whether you want to run AI models on European servers, international servers, or, for certain large language models, within your own server environment.
Secure Artificial Intelligence for companies: An infographic providing an overview of the AI models in the data-compliant nele.ai AI solution.

Integrate your own LLM server

At nele.ai, you have the option to connect your own LLMs/AI models while still using our user-friendly interface.

Just get in touch with us—we will be happy to provide you with a flat-rate offer for your usage.

Using the platform with an external API key

Instead of a flat rate for all employees, there is an option for a fixed-price offer per employee, plus the costs for the LLM you provide via API key.

For seamless integration and usage, please contact us directly. Let’s work together to find the best solution for your requirements.

Data Protection Standard

We take extensive measures to ensure the security of our product.

Data Processing

In our DPA, we contractually define how we process and protect your data. You can find all technical and organizational measures (TOMs) in Section 6.

Privacy Policy

We work closely with external data protection officers to design and implement robust and effective data protection policies.

Data Protection Impact Assessment

We have prepared a DPIA to assist your data protection officer in evaluating our systems. We would be happy to send this to you via email.

Start exactly how you want.

Start your way—we offer flexible entry options to meet your individual needs.

Frequently Asked Questions

Still have questions?
Don't hesitate to contact us.

Is the application compliant with data protection regulations?

Yes, nele.ai is secure and compliant with data protection regulations. This is regularly reviewed and verified by external data protection expert Dr. Thomas Schwenke.

Hundreds of data protection officers have already reviewed our processes and confirmed them to be effective and secure. This gives us the confidence that we are on the right track and taking our obligations seriously.

In addition, our information management system is ISO 27001 certified by TÜV Rheinland.
The ISO 27001 certification of nele.ai guarantees that your data is handled securely, confidentially, and reliably at all times, in accordance with the highest international standards.

You can find more detailed information about our data protection measures via the following links:

Data Processing Agreement:
https://www.nele.ai/avv

Proof of Technical and Organizational Measures (TOM):
See Section 6 at https://www.nele.ai/avv

Please feel free to request our Data Protection Impact Assessment for a comprehensive overview of our data protection and security concept.

Where can I download the Data Processing Agreement?

Our Data Processing Agreement (DPA) includes technical and organizational measures in Section 6. If you also require a Data Protection Impact Assessment (DPIA), please send an email to support@nele.ai. You can view the Data Processing Agreement at the following link: https://www.nele.ai/avv

What happens to my data?

At nele.ai, data protection is our top priority. Your data is temporarily transmitted to the AI model you select, but it is never used to train the models.

Where technically feasible, personal data can be pseudonymized before being transmitted to the AI model. This provides an additional layer of data protection.

All data, including your inputs, chats, and knowledge bases, is stored exclusively on servers located in Germany.

Our information security system is ISO 27001 certified by TÜV Rheinland.

Furthermore, we offer our clients the option to operate selected AI models within their own infrastructure.

Where and by whom is nele.ai developed?

The development of nele.ai takes place in Germany, specifically at GAL Digital GmbH in Central Hesse.

GAL Digital is a software company founded 20 years ago and remains one of the most innovative firms in the German SME sector in 2024.

Forty digital experts, including software developers, prompt engineers, and designers, work continuously to further develop nele.ai. The solution is specifically tailored to the needs of German organizations with a focus on the German SME sector.

Where can I find your DPA or TOM?

You can find more detailed information about our data protection measures here:

Data Processing Agreement:
https://www.nele.ai/avv
‍
Proof of Technical and Organizational Measures (TOM):
See point 6 at https://www.nele.ai/avv

We are happy to send you our Data Protection Impact Assessment upon request so that you can fully inform yourself about our data protection and security concept.

What makes nele.ai so special?

nele.ai is a highly integrated client that can be seamlessly embedded into your operating system and combined with powerful AI tools. In doing so, nele.ai sets new standards in terms of data protection, security, and user-friendliness:

Personal data is filtered out before AI processing and reassembled afterward—a crucial step in protecting sensitive information.

The AI models used are not trained with your data, making nele.ai a trusted solution for professional business use.

An extensive prompt library with over 200 professional prompts and customizable workflow templates enables a smooth entry into the world of AI for you and your team.

Technologically state-of-the-art

nele.ai is based on the most powerful AI models from industry leaders such as OpenAI, Microsoft Azure, and Anthropic. Through regular updates, we ensure that the latest models are always in use.

Simple integration and secure operation

As a browser-based application or a desktop app for Mac and Windows, nele.ai integrates seamlessly into your existing IT infrastructure. AI-supported processing of your requests takes place on EU servers in strict compliance with data protection regulations. Users, AI models, and knowledge bases can be conveniently managed via a central administration account.

Made in Germany - Developed by experts

nele.ai is a product of GAL Digital GmbH, a renowned digital agency based in Central Hesse. A specialized team of developers works continuously on the further development of nele.ai to ensure you always have access to a cutting-edge AI solution "Made in Germany."

Ideal for organizations of any size

Thanks to our attractive pricing model, you can enjoy the benefits of nele.ai for as little as 10 euros per month for your entire company. Regardless of your organization's size, you benefit from secure, GDPR-compliant AI technology and the ability to manage prompts and use AI professionally.

Multilingual support

nele.ai is currently available in German and English. Additional languages are in development to provide you with an even better user experience.

Time savings and competitive advantages in daily business

The use of AI is revolutionizing the way we work. With nele.ai, you save valuable time and resources, gain a competitive edge, and allow your employees to focus on the tasks that truly matter, while routine work is handled efficiently by the AI.

Versatile applications for your company

The possibilities for AI integration with nele.ai are virtually limitless. From supporting email communication, research, text rewriting, translation, and problem-solving to analyzing unstructured data, creating concepts, spreadsheets, and program code, as well as providing evaluations and expert opinions—nele.ai is the smart co-pilot for your everyday business.

Schedule a consultation today and experience for yourself how nele.ai can take your company to the next level of innovation!